FAQ
Frequently Asked Questions
About Hawa
What is Hawa?
Hawa is a premium leather goods brand dedicated to crafting high-quality, genuine leather bags for everyday use and special occasions. Each piece is thoughtfully designed to combine timeless style with lasting durability.
Are your bags made from real leather?
Yes! All Hawa bags are made from 100% top-grain leather. We source only the finest top-grain leather to ensure every bag is built to last and gets better with age.
Where are Hawa bags made?
Our bags are crafted by skilled artisans who take pride in every stitch and detail. We are committed to ethical production and quality craftsmanship.
Products & Care
How do I care for my Hawa leather bag?
To keep your bag looking its best:
- Wipe with a soft, dry cloth after each use.
- Apply a leather conditioner every 3–6 months to maintain suppleness.
- Avoid prolonged exposure to direct sunlight, rain, or extreme heat.
- Store in the dust bag provided when not in use.
Will my leather bag develop a patina over time?
Absolutely! Genuine leather naturally develops a beautiful patina with use, giving your Hawa bag a unique character that reflects your personal journey. This is one of the hallmarks of real leather quality.
Do your bags come in different sizes and colours?
Yes, we offer a variety of styles, sizes, and colours to suit different tastes and needs. Browse our full collection to find your perfect match.
Orders & Shipping
How long does shipping take?
Orders are typically processed within 1–3 business days. Delivery times vary depending on your location. You will receive a tracking number once your order has been dispatched.
Can I track my order?
Yes! Once your order is shipped, you will receive an email with your tracking information so you can follow your bag's journey to your door.
Returns & Exchanges
What is your return policy?
We want you to love your Hawa bag. If you are not completely satisfied, you may return unused items in their original condition within 30 days of delivery for a refund or exchange. Please refer to our Refund Policy for full details.
What if my bag arrives damaged?
We take great care in packaging every order, but if your bag arrives damaged or defective, please contact us within 7 days of delivery with photos and we will make it right promptly.
Contact Us
How can I get in touch with Hawa?
We'd love to hear from you! You can reach our customer care team via the Contact Us page. We aim to respond to all enquiries within 24–48 business hours.